Privacy

What your coordinator sees

A coordinator is a coach on every team in the club, so they see what you see: the plan, the trainings, the team's settings and what we remember about the team.

A coordinator does not see your conversations with the assistant.

What we keep, and for how long

Everything below is deleted automatically, on a date the database sets when it is saved.

• Your conversations with the assistant: 90 days.
• The weekly question and whatever you write with it: 90 days.
• A half-finished sign-up: 30 days, so you can come back to it.
• What you say about the drills after a training: 180 days.
• What the assistant remembers about your team: for as long as the team exists.
• Your account, your club and its plans: until the club is closed, or 12 months after it became read-only.
• Who accepted the terms: as long as the club exists, then 7 years.
• Whether you want our news by email: as long as your account exists.

Why memory has no end date

The assistant remembers things about your team, because a plan that starts from nothing every week helps nobody. It is the only thing you write that we keep without a term, and that is a choice: memory that quietly forgets in February is worse than memory that stays.

You can read it back and remove it sentence by sentence, on your team's memory page. What a colleague told it stays in their name, even where you see it differently.

A language model is involved

The assistant runs on a model from OpenAI. What you type in the conversation and what is known about your team goes there to produce an answer. We never ask for players' names or health details. So do not type them: what you type goes to the model.

The model runs in the United States. OpenAI keeps what it receives for up to 30 days to detect abuse, then deletes it.

We do not use your conversations to train a model.

We can look, and it is recorded

To investigate a fault we can look at the versions of a training document, including for teams that are not ours. A small number of people can do that, and every time it happens a line goes into a log: who, what, when.

We keep that log for 730 days.

We also read what you write about the drills after a training. That is what it is for: we want to know which drills work. Nobody else in your club sees it.

What we measure on the site

Vercel, which hosts the site, counts page views for us and measures how fast pages load. It sees which page, which country, which browser and what kind of device. It does not see names or anything you type.

None of that needs a cookie, and it does not follow you to other sites. There is no ad network, and no font fetched from another domain.

There are two cookies: one for the language you pick, and one to keep you signed in. There is nothing to choose here, because nothing is being followed.

Drills you write yourself

A drill you write is seen by your team only, or, if you choose, by your club's other teams in the same sport. We don't review them and we don't publish them.

If you tick that TeamStride may use the ideas, we keep who ticked it, when, which sentence you saw, and the text as it was then. That is the record of your consent, and it stays even if the drill is later deleted. For our own drills we take only the idea, without your name or your club. Untick it and we stop using the drill from then on. A drill we already wrote from that idea stays.

Asking for a copy or a deletion

What the assistant remembers about your team, you can read and remove yourself. What you wrote, or your whole account, you delete yourself on your account page. For anything else: ask us at privacy@getteamstride.com and we will sort it out.

One thing we cannot solve with a button. A team's memory is shared with that team's other coaches, so your request cannot quietly erase a colleague's words. We answer those case by case.

Who we are

TeamStride is made by Solidini, in the Netherlands. Questions about your data: privacy@getteamstride.com.

If you disagree with how we handle your data, you can complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens, or to the one in your own country.

This is the short version. Why we process what, where it goes and which rights you have are in the full privacy statement.

Full privacy statement